“We miss calls and messages every day.”
Customers wait on hold, voicemails pile up and chats go unanswered after hours.
A dedicated team answers every channel during your hours.
Bilingual BPO & Workforce Solutions
Your business. Our people. Better results.
We help businesses grow by managing essential operations or providing skilled, dedicated professionals who work as an extension of their team. Full-time, year-round, in English, Spanish or both.
- Dedicated professionals
- Managed operations
- U.S.-aligned schedules
- English · Spanish · Bilingual
- U.S. company since 2011
Your inbox, handledOn shift
Inbound callBilling question · SpanishResolved
WhatsApp leadAsked about pricingAppointment set
Web formQuote request · EnglishQualified
EmailOrder statusAnswered
Instagram DMProduct questionFollow-up booked
Illustration of a typical shift.
Sales & Customer ExperienceBack-Office OperationsDedicated TeamsNearshore Support
Sound familiar?
If one of these is happening in your business, we can help.
“We get more leads than we can answer.”
You pay for ads, the leads arrive, and nobody calls them back fast enough.
We respond, qualify and book appointments while the lead is still interested.“Our customers are frustrated.”
Slow replies, unresolved tickets and inconsistent answers are hurting reviews and repeat business.
Trained agents, clear processes and daily supervision.“Hiring takes too long and costs too much.”
Recruiting, training and replacing staff eats your time and budget.
We recruit, train and administer the people. You get a ready team.“The back office is drowning.”
Data entry, billing, reports and follow-ups keep your best people away from growth.
We take over the processes behind the scenes.“We’re growing faster than our team.”
Sales are up, and now service, scheduling and admin can’t keep up.
Scale from one professional to a full department.
Built for where you are today
Big or small, with systems or without. We fit in.
Just starting to delegate
One dedicated assistant
Start with a single virtual or executive assistant and grow from there.
Scaling up
A full team of 10 to 50+
A complete customer service, sales or back-office department, supervised and reporting to you.
Already have your tools
We work inside your systems
Your CRM, your phone lines, your help desk. Our team adapts to how you already operate.
Don’t have them yet
We bring the platform
R2A CRM brings every channel into one place, ready to use with your team. See R2A CRM →
Our solutions
The right solution for the way you work.
Outsource an entire business function or add dedicated professionals to your team. Either way, you get an experienced partner behind your people.
We manage the operation. You focus on growing your business.
Outsource your sales, customer service, lead management, or back-office processes to our experienced team. We provide the people, operational supervision, ongoing management, and performance reporting needed to keep your business running efficiently.
- We build and train the team.
- We oversee day-to-day execution.
- We track agreed performance goals.
- Ideal for sales, customer care, and business processes.
Your business sets the objectives. We manage the execution.
Discuss Managed BPOYour team. Your direction. Our talent and support.
Need a dedicated professional or an entire remote team working exclusively for your company? We recruit, select, hire, and administer qualified professionals who integrate into your business and work under your day-to-day direction.
- We recruit and select qualified professionals.
- They work exclusively with your company.
- You direct daily tasks and priorities.
- We handle personnel administration.
You manage the work. We take care of the people.
Build Your TeamNot sure which model fits?
We’ll help you choose, without unnecessary complexity.Let’s Talk About Your Business
We’ll help you choose, without unnecessary complexity.Let’s Talk About Your Business
Our services
Expert support where your business needs it most.
From customer-facing teams to the essential work behind the scenes, we help keep your business moving.
Customer Service
Inbound support, customer care, issue resolution, and retention across key communication channels.
Sales & Lead Management
Prospecting, lead qualification, sales follow-up, appointment setting, and reactivation of potential customers.
Back-Office Operations
Data entry, reporting, administrative processing, billing support, and business coordination.
Appointment Setting
Scheduling, confirmations, reminders, and consistent follow-up with prospects and customers.
Executive & Virtual Assistants
Dedicated human professionals for calendar management, email, coordination, and everyday business support.
Multichannel Communication
Phone, email, chat, and messaging workflows designed around your customers and business needs.
Industries we serve
Built for businesses across industries.
We adapt our approach to the realities of your customers, workflows, and business. If your company needs people to serve, sell or support, we can build the team.
InsuranceLead follow-up, quotes, renewals, policy service and enrollment season support.
Healthcare →Patient scheduling, confirmations, reminders and front-desk support.
E-CommerceOrder support, returns, live chat and turning inquiries into sales.
Real Estate →Fast lead response, qualification and showing appointments.
AutomotiveSales and service BDC, appointment setting and customer follow-up.
Financial ServicesCustomer care, applications follow-up and back-office processing.
Construction & Developers →Pre-sales lead management and site-visit scheduling.
Legal ServicesBilingual intake, consultations scheduling and client follow-up.
Education & Online CoursesEnrollment follow-up, appointment setting and student support.
Travel & HospitalityReservations, guest support and multichannel inquiries.
Home ServicesAnswering calls, booking jobs and following up on estimates.
Professional ServicesVirtual assistants, client coordination and admin support.
Platforms & CRM
Use your tools, or ours.
Most companies already run on their own CRM, phone system and help desk, and our team works inside them. If you don’t have those systems yet, we provide them.
CRM & sales
SalesforceHubSpotGoHighLevelZohoClientifyPipedriveMonday
E-commerce
ShopifyWooCommerceAmazonKlaviyo
Customer support
ZendeskFreshdesk
Phone systems
RingCentralAircallFive9Twilio
Real estate & automotive
Zillow Premier AgentVinSolutions
Product names are trademarks of their respective owners and are listed to show platform experience, not partnership.
How it works
From your challenge to a working solution.
No one-size-fits-all packages. We build the right team and operating model around your goals.
Tell Us About Your Business
We learn your goals, processes, schedules, and staffing needs.
We Design the Right Approach
We recommend managed operations, dedicated talent, or a combination of both.
We Recruit, Prepare, and Launch
Our team is selected and prepared for your specific requirements.
We Support Ongoing Success
We provide operational oversight or personnel support, depending on your service model.
Why Ready to Answer?
Not freelancers. A company behind every professional.
People matter. So do training, structure, communication, and accountability. We bring them together.
Operational Experience
A business partner grounded in real sales, service, and support operations.
People & Oversight
Professional recruitment, team coordination, and the appropriate level of supervision.
Nearshore Advantage
Colombia-based teams aligned with U.S. business schedules and workflows.
Built Around You
Solutions tailored to your processes, team size, and growth plans.
Bilingual by Default
Professionals who serve your customers in English, Spanish, or both, including the Hispanic market.
Long-Term Teams
We build full-time teams that stay with your business all year and grow with it.
Our approach
The right people. The right model. A stronger business.
We don’t believe outsourcing should mean losing control. We believe it should give you more room to lead, grow, and focus on what matters most.
Whether we manage an entire operation or provide dedicated professionals who work as part of your company, our approach is built around your objectives, your processes, and your business.
Frequently asked questions
Straight answers before we talk.
What does Ready to Answer do?
Ready to Answer is a U.S.-based BPO and workforce solutions company. We provide customer service, sales and lead management, appointment setting, executive and virtual assistants, multichannel communication, and back-office operations for businesses, with bilingual (English and Spanish) teams operating from Cartagena, Colombia, on U.S. business schedules.
Where is Ready to Answer located?
Ready to Answer is a U.S. company. Our teams work from our operations center in Cartagena, Colombia, and serve clients across the United States, especially Florida, Texas and New Jersey, as well as companies in Colombia and Latin America. Because the service is remote, we can support a business anywhere.
How long has Ready to Answer been in business?
Ready to Answer was incorporated in the State of Florida on July 13, 2011, and has worked in sales, customer service and workforce solutions since then.
What's the difference between BPO and dedicated staffing?
With Managed BPO, we oversee the day-to-day operation of an agreed business process. With Dedicated Workforce Solutions, we provide and administer professionals while your company directs their daily work.
Can I start with one person?
Yes. We can discuss a single dedicated role or a larger team, depending on your requirements.
Can you build a team of 10, 20 or 50 people?
Yes. We recruit, train and administer full teams for customer service, sales and back-office work, and we focus on long-term, year-round teams that grow with your business.
Can your team work U.S. business hours?
Yes. Colombia is on the same clock as U.S. Eastern Time in winter and Central Time in summer, so our nearshore teams work during your business day. Schedules are agreed for each role.
Do your agents speak English and Spanish?
Yes. We provide professionals for English-only, Spanish-only, or bilingual service, depending on your customers. Many of our clients serve the U.S. Hispanic market.
Can your team work in our CRM and phone system?
Yes. Our professionals work inside the tools your business already uses, including CRMs such as Salesforce, HubSpot, GoHighLevel and Zoho, help desks such as Zendesk and Freshdesk, e-commerce platforms such as Shopify, and phone systems such as RingCentral, Aircall and Five9.
Do you provide a CRM?
Yes. R2A CRM is available as an additional solution. It brings phone, WhatsApp, email, web chat, web forms and social messages into one place. We'll discuss the features and integrations appropriate for your project.
Which industries do you work with?
We work with businesses across industries, including insurance, healthcare, e-commerce, real estate, automotive, financial services, construction, legal services, education, travel and hospitality, home services, and professional services.
Who leads Ready to Answer?
Ready to Answer is led by Marlon Tavera, Managing Partner, whose background is in sales and customer service operations. He oversees the sales and customer service training our teams receive.
Contact us
Let’s build something better.
Tell us what your business needs. Whether you need a fully managed operation or one dedicated professional, let's find the right way to move forward.
Book a callPick a time that works for you
Message us on WhatsApp+1 (786) 929-6818 · messages only
Emailsales@readytoanswer.com
U.S. company · Operations in Cartagena, Colombia