Managed BPO Services
We run the operation: people, supervision, processes and performance reporting. You set the goals and review the results.
How Managed BPO works →
Bilingual call center · English & Spanish
A bilingual call center that serves every customer in their language.
Ready to Answer gives U.S. businesses dedicated English and Spanish agents for customer service, sales, lead follow-up and scheduling. Nearshore in Colombia, working your hours, inside your tools.
Why it matters
Spanish-speaking customers are already calling you.
More than 40 million people in the United States speak Spanish at home. In markets like South Florida, Texas and New Jersey, a large share of your callers, leads and patients would rather talk in Spanish, and many will choose the business that answers them in their language.
Hiring bilingual staff locally is slow and expensive. Ready to Answer recruits, trains and administers bilingual professionals in Colombia who work as an extension of your team, on your schedule.
What a bilingual team handles
- Inbound customer service calls, chats and WhatsApp messages
- Speed-to-lead follow-up on ads, forms and portals
- Appointment setting, confirmations and reminders
- Quotes, renewals and account updates
- Order status, returns and e-commerce support
- Back-office work: data entry, CRM updates and reports
The nearshore advantage
Same hours. Same culture of service. Lower cost.
Your time zone
Colombia is on U.S. Eastern Time in winter and Central Time in summer, so your team is live when your customers call.
Neutral, clear Spanish
Colombian Spanish is widely understood by customers from Mexico, the Caribbean, Central and South America.
English when you need it
English-only and bilingual roles for customers who prefer English or switch between both.
A company behind each agent
Recruitment, training, supervision and replacements are our job, not yours.
Long-term, full-time teams
Dedicated people who stay on your account all year and learn your business.
Your tools or ours
We work inside your CRM and phone system, or bring R2A CRM if you don't have one.
Two ways to work with us
Choose how much you want to manage.
Dedicated Workforce Solutions
Bilingual professionals who work only for your company under your daily direction, while we handle recruitment and personnel administration.
How dedicated staffing works →Frequently asked questions
Bilingual call center questions.
What is a bilingual call center?
A bilingual call center is a team that serves your customers in two languages, in our case English and Spanish. Ready to Answer agents can switch between both in the same shift, so a Spanish-speaking customer and an English-speaking customer get the same quality of service.
Why outsource to Colombia instead of offshore?
Colombia is nearshore: it shares U.S. working hours, has a large pool of bilingual professionals, and its neutral Spanish is easy for customers from Mexico, Central America, the Caribbean and South America to understand. Our clients get real-time coverage without overnight shifts or long delays.
Which U.S. businesses use your bilingual teams?
Insurance agencies, medical and dental practices, real estate teams, auto dealerships, law firms, e-commerce brands and home-service companies, especially those serving Hispanic customers in Florida, Texas, New Jersey, California and New York.
Do agents only speak Spanish?
No. We staff English-only, Spanish-only and fully bilingual roles. We match the language level to your customers and test candidates before they join your account.
How fast can a bilingual team start?
It depends on the number of people and the profile, but we start recruiting as soon as the scope is agreed and launch once the team is trained on your processes and tools.
Contact us
Add bilingual coverage to your team.
Tell us about your customers, channels and hours. We'll propose the right bilingual team and service model.
Book a callPick a time that works for you
Message us on WhatsApp+1 (786) 929-6818 · messages only
Emailsales@readytoanswer.com
U.S. company · Operations in Cartagena, Colombia