Bilingual teams for Miami and South Florida businesses.
Ready To Answer is a Florida company, founded in 2011 and led from Miami. We give South Florida businesses dedicated English and Spanish teams for customer service, sales and back office, without the cost of hiring locally.
In Miami, your customers switch languages. Your team should too.
South Florida runs in English and Spanish. Customers call, text and message in both, and expect the same quality of service either way. Finding, hiring and keeping bilingual staff locally is slow and expensive.
Our teams work from our operations center in Cartagena, Colombia, on the same clock as Miami in winter and one hour behind in summer, as an extension of your business in Miami-Dade, Broward and Palm Beach.
- Customer service in English and Spanish
- Lead follow-up and appointment setting
- Executive and virtual assistants
- Support for insurance, healthcare, real estate and home-services companies
- Phone, WhatsApp, email and chat
- Back-office and administrative work
A Florida company with a nearshore team.
Florida company since 2011
Incorporated in Florida on July 13, 2011, and led by our founder from Miami.
Meet us in person
In-person meetings can be arranged across South Florida: Miami-Dade, Broward and Palm Beach.
Nearshore in Cartagena
Trained teams in Colombia working your business hours.
Bilingual by default
English, Spanish or both, matched to your customers.
Local industries
Insurance, healthcare, real estate, home services and professional services.
Long-term teams
Dedicated people who stay on your account all year.
From first call to a working team.
Map your process
Your services, scripts, systems and the questions your team answers every day.
Recruit and set up access
We select the right profiles and work in your tools with the permissions you approve.
Train and launch
The team learns your business, products and rules before the first contact.
Review and improve
Regular reporting on contacts handled, appointments set and follow-ups completed.
Questions from South Florida businesses.
Do you have an office in Miami?
Ready To Answer is a Florida company and our leadership is based in Miami. Our teams work from our operations center in Cartagena, Colombia, and serve Miami businesses remotely. In-person meetings with our team can be arranged anywhere in Miami-Dade, Broward and Palm Beach.
What hours does your team work?
Colombia has the same time as Miami in winter and is one hour behind in summer, so schedules line up with your business day. Hours are agreed for each role.
Do you work with businesses in Broward and Palm Beach?
Yes. We serve businesses across South Florida and the rest of the United States.
How is your team's English and Spanish?
We staff English-only, Spanish-only and bilingual roles and test each candidate's language level before they join your account.
Is it cheaper than hiring locally?
For most roles, yes. You avoid local recruiting, payroll administration and turnover costs. We'll send a proposal based on the roles and hours you need.
Let's build your South Florida team.
Tell us about your business, your customers and the hours you need covered.
U.S. company · Operations in Cartagena, Colombia