Never miss a potential client's call.
Bilingual intake and client-communication teams for law firms: new-inquiry response, consultation scheduling, case-status updates and administrative support.
The firm that answers first usually gets the case.
People looking for a lawyer often call several firms the same day. If the call goes to voicemail or the web form waits until tomorrow, they hire someone else. Existing clients also call for updates, which pulls attorneys and paralegals away from their work.
Ready To Answer adds trained, bilingual intake staff who answer quickly, gather the information your attorneys need, schedule consultations and keep clients informed, following your firm's scripts.
- New-inquiry intake by phone, web form, chat and WhatsApp
- Screening questions defined by your attorneys
- Consultation scheduling, confirmations and reminders
- Case-status updates using the information you provide
- Document collection and client follow-up
- Administrative support and case-management updates
Fast, careful and bilingual.
Immigration practices
Spanish-speaking clients served in their language from the first call.
Personal injury
Fast response to new inquiries, day and evening.
Family and other practice areas
Intake and scheduling adapted to each area of your practice.
No legal advice
Our team gathers information and schedules. Legal advice stays with your attorneys.
Confidentiality first
We work only with the access you grant and the procedures your firm defines.
Your software
We work inside the case-management system, CRM and phone system your firm already uses.
From first call to a working team.
Map your process
Your services, scripts, systems and the questions your team answers every day.
Recruit and set up access
We select the right profiles and work in your tools with the permissions you approve.
Train and launch
The team learns your business, products and rules before the first contact.
Review and improve
Regular reporting on contacts handled, appointments set and follow-ups completed.
Questions from law firms.
Do your agents give legal advice?
No. Our intake staff follow your scripts to gather information, screen inquiries, schedule consultations and share the updates you provide. Legal advice always comes from your attorneys.
Do you serve Spanish-speaking clients?
Yes. Our team is bilingual, which is especially useful for immigration and personal injury practices.
Can you cover evenings and weekends?
Yes. We can agree on extended hours so new inquiries don't wait until the next business day.
Which software can your team use?
Our team works in the case-management software, CRM and phone system your firm already uses, with the access you approve.
Can we start with one person?
Yes. Many firms start with one dedicated intake specialist.
Let's answer every inquiry.
Tell us about your firm, your practice areas and how new clients reach you.
U.S. company · Operations in Cartagena, Colombia