A BDC that answers every lead and every service call.
Bilingual BDC teams for dealerships and auto groups: internet lead response, sales appointments, service scheduling and customer follow-up.
Leads go cold and service bays sit empty when the phones aren't covered.
Internet leads expect a reply in minutes, and the first dealership to call usually gets the visit. At the same time, service customers call to book, ask for status or reschedule, while your advisors are busy on the drive.
Ready To Answer adds a dedicated, trained BDC team that responds fast, sets appointments and keeps your CRM up to date.
- Internet and third-party lead response in minutes
- Sales appointment setting and confirmation
- Service scheduling, reminders and recall campaigns
- Follow-up on unsold showroom traffic
- Equity, lease-end and service-to-sales outreach
- CRM updates in VinSolutions and other dealer CRMs
One team for both sides of the store.
Sales BDC
Fast lead response, appointment setting and follow-up until the customer is ready to visit.
Service BDC
Booking, confirmations, reminders and declined-service follow-up.
Spanish-speaking buyers
Bilingual agents for dealerships with a large Hispanic customer base.
Your dealer CRM
We work in VinSolutions and the CRM and phone system your store already uses.
Extended coverage
Evening and weekend coverage so leads don't wait until the next morning.
Your process, your scripts
Agents follow your word tracks, pricing rules and hand-off to the sales floor.
From first call to a working team.
Map your process
Your services, scripts, systems and the questions your team answers every day.
Recruit and set up access
We select the right profiles and work in your tools with the permissions you approve.
Train and launch
The team learns your business, products and rules before the first contact.
Review and improve
Regular reporting on contacts handled, appointments set and follow-ups completed.
Questions from dealerships.
What is an automotive BDC?
A business development center is the team that handles a dealership's lead response, appointment setting and customer follow-up for sales and service, so salespeople and advisors can focus on the customers in the store.
Do you work with VinSolutions?
Yes. Our team has worked with VinSolutions and works inside the CRM and phone system your dealership already uses.
Can you serve Spanish-speaking customers?
Yes. Our agents are bilingual and can serve customers in English and Spanish.
Can one team cover sales and service?
Yes. We can staff sales BDC, service BDC or both, depending on your volume and goals.
Can we start small?
Yes. Many stores start with one or two dedicated agents and grow the team as results come in.
Let's fill your appointment board.
Tell us about your store, your lead sources and your service volume.
U.S. company · Operations in Cartagena, Colombia